Service Plans for Malvern Panalytical Spectrometers
OEM-grade maintenance, guaranteed in-stock parts, and rapid emergency dispatch for Zetium, Axios, Empyrean, Aeris, and legacy systems at up to 50% lower cost than OEM contracts.
Why Choose RDS Service Agreements
Rapid Emergency Dispatch
24–48 hour on-site technician response across North America with immediate senior engineer phone triage.
Guaranteed Parts Inventory
Over $1M in tested boards, HT generators, X-ray tubes, and Haskris chillers pre-allocated for contract holders.
OEM-Trained Specialists
Direct factory service engineering expertise on Zetium, Axios, X'Pert, and PW2400 platforms. No Tier-1 call centers.
Significant Cost Savings
Save 30% to 50% compared to OEM service contracts while protecting your systems from forced obsolescence.
Select Your Service Tier
Tailored maintenance and repair coverage for Malvern Panalytical and Philips Analytical X-ray equipment. Whether operating flagship Zetium and Axios spectrometers, Empyrean and Aeris diffractometers, or dependable X'Pert and CubiX systems, RDS provides complete uptime protection.
Gold Service Plan
Maximum uptime protection: parts, travel, labor, and rapid emergency dispatch.
- 2 Preventative Maintenance (PM) visits / year.
- Unlimited Emergency on-site service visits.
- Parts1, travel, and labor 100% included.
- Priority 24–48 hr emergency dispatch SLA.
- Direct 24/7 senior engineer phone & remote triage.
Silver Service Plan
Balanced coverage: full travel and labor with preferred parts discounting.
- 2 Preventative Maintenance (PM) visits / year.
- Unlimited Emergency on-site service visits.
- Travel and labor 100% included.
- Substantial parts discount on tested spares.
- Priority emergency dispatch queue.
Bronze Service Plan
Essential baseline coverage: annual PM with emergency call allowance.
- 1 Comprehensive PM visit / year.
- 1 Emergency service call included (travel & labor).
- Parts discount on all replacement components.
- Direct phone triage with field engineers.
- Safety & interlock certification included.
Time & Material
Flexible, on-demand pay-as-you-go service with no annual contract.
- On-demand repair & scheduled maintenance.
- Transparent pricing for hourly labor & capped travel.
- Direct access to $1M+ in-stock parts inventory.
- Comprehensive diagnostic & service reporting.
- No ongoing commitment required.
Service Plan Feature Matrix
| Coverage & SLA Features | Gold Plan | Silver Plan | Bronze Plan | Time & Material |
|---|---|---|---|---|
| Annual Preventative Maintenance (PM) | 2 Visits / Year | 2 Visits / Year | 1 Visit / Year | On-Demand |
| Emergency On-Site Visits | ✔ Unlimited Included | ✔ Unlimited Included | 1 Call Included | Billable T&M |
| Emergency Travel & On-Site Labor | ✔ 100% Covered | ✔ 100% Covered | 1 Call Covered | Standard Rates |
| Replacement Parts Coverage | ✔ 100% Covered1 | Preferred Discount | Standard Discount | Catalog Pricing |
| Emergency Dispatch Response SLA | Rapid (24–48 Hours) | Priority (24–48 Hours) | Standard Queue | Scheduled Queue |
| Guaranteed Parts Allocation | Priority Pre-Allocated | Priority Access | In-Stock Access | In-Stock Access |
| Direct Senior Engineer Phone & Remote Triage | ✔ Unlimited 24/7 | ✔ Unlimited Access | ✔ Unlimited Access | Per-Incident |
| X-Ray Safety & Interlock Certification | ✔ Included | ✔ Included | ✔ Included | Available Add-on |
| Select Agreement | Inquire Gold | Inquire Silver | Inquire Bronze | Request T&M |
Looking for a Certified Like-New System?
Pair your service agreement with a certified refurbished Malvern Panalytical XRF or XRD system. Fully rebuilt, calibrated to factory specifications, and warrantied at up to 60% savings.
Explore Refurbished Systems