Your Full-Lifecycle Service Partner

From current production instruments to legacy platforms, RDS delivers expert diagnostics, precision calibration, and rapid on-site field dispatch to maximize laboratory uptime without forced OEM upgrades.

Modern System Service & Support

For newer Malvern Panalytical systems, we provide a responsive, engineering-first alternative to the OEM. We support the complete modern platform lineup including Axios, Empyrean, Aeris, and Zetium—including controller diagnostics and communication recovery when SuperQ drops connectivity, backed by verified replacement hardware.

Zetium & Modern System Service

Legacy & End-of-Life (EOL) Systems

Manufacturer EOL announcements do not render your spectrometer obsolete. We extend the operational lifecycle of Axios, Epsilon, X'Pert, and CubiX instruments through expert electronics servicing, optical realignment, and an extensive inventory of tested replacement parts.

EOL System Repair

Spectrometer Error Codes & Field Diagnostics

Experiencing an unexpected generator trip, turret jam, or communication freeze? Use our Malvern Panalytical Axios and Zetium XRF Error Codes Triage Tool for instant root-cause analysis and field recovery options.

Launch Error Code Triage Tool

PANalytical Epsilon Benchtop Systems — Epsilon System Inspector / System Analysis

Operating a PANalytical Epsilon benchtop XRF? Use our Epsilon System Inspector for automatic online diagnostic analysis of your system logs. Developed in-house in our specialized repair facility, this diagnostic tool evaluates system health and identifies drift or stability concerns. We offer on-site annual Preventive Maintenance (PM) and repairs with customer-supplied parts. Ship-in repair applies exclusively to Epsilon benchtop units sent to our facility for inspection and servicing (RDS does not stock or sell Epsilon parts; floor-standing systems including Axios, Zetium, and PW2400 are supported strictly via on-site field engineering).

Launch Epsilon System Inspector Inquire About Ship-In Repair

A Smarter Alternative: Like-New Axios and X'Pert Systems

Facing a major repair on an aging system? Consider upgrading to one of our fully refurbished, warrantied Axios or X'Pert spectrometers. Receive modern analytical accuracy backed by our comprehensive field engineering support at a fraction of OEM replacement cost.

Explore Like-New Systems

Instrument Relocation, Decommissioning & Responsible Recycling

Beyond repair and maintenance, RDS Instruments & Electronics supports your full equipment lifecycle. We provide professional relocation, careful decommissioning, and environmentally responsible disposal and recycling for legacy Malvern Panalytical and Philips Analytical equipment.