About RDS Instruments & Electronics

About RDS: Our Commitment to You

The Spark Behind RDS

Our story doesn't begin with a business plan; it begins with a shared frustration. For years, we worked within the industry and witnessed a deeply flawed approach to customer relationships. Time and time again, we saw major Original Equipment Manufacturers (OEMs) treat the point of sale as the end of their obligation. Customers were celebrated during the purchase, only to be ignored and neglected when they needed support afterward.

We were disgusted by this standard practice. The idea that a customer's value diminishes the moment a contract is signed is not just bad business—it's a fundamental failure of respect and partnership. We knew there had to be a better way.

Founded on a Simple Principle: You Come First

RDS was created with this experience burned into our minds. We built this company from the ground up to be the antithesis of the neglectful OEM model. Our founding principle is simple but powerful: our work begins long after the initial sale is complete.

When you partner with RDS, you aren't just hiring a service provider; you are gaining a dedicated team invested in your success for the entire lifecycle of your equipment. We are here to be your unwavering partner, providing the dedicated, long-term support that we know is so often missing in this industry.

Our Mission

Our mission is to deliver exceptional value and build lasting relationships by providing the industry's most reliable, responsive, and customer-centric post-sale support. We are here to listen, to solve, and to ensure you always have a trusted partner to turn to. That is the RDS promise.

Our Locations

We have a strong presence across the United States, with expert field engineers based in the following states to provide prompt and reliable service wherever you are:

• California
• Illinois
• Maryland
• Tennessee
• Texas
• Virginia

Meet the RDS Family

Our team is comprised of industry veterans with extensive experience in XRF and XRD systems. We are passionate about providing the best possible service and support to our clients.