Frequently Asked Questions
We're a nimble, customer-focused team of factory-trained experts. Unlike the big, bloated OEM, we're not beholden to shareholders or metrics. We work closely with you to solve your problems and develop custom solutions, offering a faster, more flexible, and cost-effective service. Our priority is your uptime, not selling you a new machine.
We are a 3rd party service provider for Malvern PANalytical and Philips Analytical X-ray systems. We offer expert repair, preventative maintenance, service agreements, emergency rentals, and sell like-new X-ray systems (XRF and XRD).
We are currently developing a major electronics upgrade for the Malvern PANalytical X'pert series of diffractometers. This project will deliver significantly faster analysis times and greater precision, breathing new life into these reliable systems. Stay tuned for more details!
Yes. We specialize in extending the life of legacy and EOL systems that the OEM no longer supports. Don't let an EOL notice from a profit-driven OEM force you into an expensive and unnecessary upgrade. We can keep your trusted Axios, X'pert, or CubiX running for years to come.
Absolutely. Our factory-trained engineers provide responsive, affordable service for modern systems, including the Zetium, Empyrean, Aeris, and X'pert3. We are a faster, more cost-effective alternative to the OEM.
A like-new system is a fully tested and guaranteed X-ray spectrometer. We meticulously dismantle, inspect, clean, rebuild, and calibrate each system to factory specifications. It's a cost-effective way to get the performance of a new machine without the OEM price tag.
No. In the United States, the Magnuson-Moss Warranty Act of 1975 makes it illegal for manufacturers to void a warranty simply because you used a third-party for service or parts. The OEM would have to prove that our service or parts directly caused the failure. This is a key part of your Right to Repair.
We offer flexible Gold, Silver, and Bronze service plans, as well as Time & Material service. Our plans are designed to protect your investment with better service at a lower price than the OEM.
Our emergency rental program is designed for this exact situation. We can rent you critical components like X-ray tubes, generators, or chillers to minimize your downtime while you wait for a permanent part, helping you avoid long OEM delays.
We support a wide range of Malvern PANalytical and Philips Analytical systems, including: Aeris, Axios, CubiX, Empyrean, Epsilon, MagiX, MiniPal, PW series, X'Pert, and Zetium. If you don't see your model listed, please contact us!